Terms of Service
These terms govern your use of the Caloree app and any Caloree Premium membership. Please read them — by using Caloree you agree to them.
Last updated 2026-11-09
Who we are
Caloree is operated by Vitahealth Ltd, a company registered in Malta at SG24 Soho Savoy Gardens, Triq D' Argens, GZR1362 Gzira, Malta, registered with the Malta Business Registry under number C 106863, VAT number MT30732424 ("we", "us", "our").
You can reach us at support@caloreeapp.com. In these terms, "Caloree" or "the app" means the Caloree application, including the web app at web.caloreeapp.com and our mobile apps, and "you" means the person using it.
These terms, together with our Privacy Policy, form the agreement between you and us. If you do not agree with them, please do not use Caloree.
What Caloree does
Caloree is a nutrition tracking app. You photograph a meal or describe it in writing, and Caloree uses automated analysis, including artificial intelligence, to identify the food, estimate the portions and calculate calories, protein, carbohydrate and fat. It records what you log, derives a personal calorie and macro target from the information you give us, tracks your weight over time, and — on a Premium membership — produces a "Metabalance" assessment of your meals and offers an AI coach you can ask questions.
Caloree is an information and self-tracking tool. It is not a medical device, and it does not provide medical, diagnostic or therapeutic services. Section 9 explains this in more detail.
Who may use Caloree
You must be at least 16 years old to use Caloree and have the legal capacity to enter into this agreement. If you are under 16, please do not use the app.
You may use Caloree only for your own personal, non-commercial purposes.
Caloree is not designed for people whose diet is medically restricted or supervised, nor for the treatment of eating disorders. If that applies to you, please follow the advice of your doctor or dietitian rather than the app.
Your account
You need an account to use Caloree. You can create one with your email address, where we send you a six-digit sign-in code, or by signing in with Google or Apple.
Keep access to your email account and your sign-in credentials secure. Anything done through your account is treated as done by you. Tell us at support@caloreeapp.com if you believe someone else has gained access.
The information you enter about yourself — your height, weight, date of birth, activity level and goal — is what your targets are calculated from. If it is wrong, your targets will be wrong.
You can delete your account at any time in the app's settings. Section 15 and our Privacy Policy describe what happens to your data.
Price, billing and renewal
Caloree Premium costs €15.99 per month, including any applicable VAT. The price shown in the app at the moment you subscribe is the price that applies.
Payment is taken by our payment service provider when the membership starts and then at the start of each new monthly period. Your membership renews automatically for a further month each time, until you cancel.
We do not store your full card details; they are handled by our payment service provider. We keep only the card type and the last four digits so that you can tell which card is on file.
If a payment fails, we will retry it over the following days and your membership may continue for a short grace period of up to 3 days. If payment still cannot be collected, the membership expires and your account returns to the free tier.
Cancelling your membership
You can cancel at any time in the app under Subscription, without giving a reason and without any cancellation fee. You do not need to contact us, though you are welcome to write to support@caloreeapp.com if something does not work.
Cancelling stops the automatic renewal. You keep Premium for the rest of the period you have already paid for, and your account then returns to the free tier. We do not refund the unused remainder of a period you have already paid for, except where section 8 or the law requires it.
Your logged data stays in your account after a cancellation. Only the Premium features stop.
Your right of withdrawal
If you are a consumer in the European Union, you normally have 14 days from the start of the contract to withdraw from it without giving a reason.
Caloree is a digital service that we start providing immediately, with your agreement. By starting your membership and using Caloree, you ask us to begin performance during the withdrawal period and acknowledge that you lose your right of withdrawal once the service has been fully performed. Where the service has only been partly performed, you may still withdraw within the 14 days and we may charge you a proportionate amount for what you have used.
To withdraw, it is enough to tell us clearly within the period — an email to support@caloreeapp.com saying you withdraw is sufficient. We will refund what is due without undue delay, using the same payment method you used, and at the latest within 14 days of being informed.
These rights exist in addition to your right to cancel under section 7 and do not affect your statutory rights.
Caloree is not medical advice
This is the most important section in these terms.
Everything Caloree shows you — calorie and macro figures, your personal targets, the Metabalance assessment, and anything the AI coach says — is information and estimation for general wellness purposes. It is not medical advice, not a diagnosis, not a treatment plan, and no substitute for a qualified doctor, dietitian or other healthcare professional.
Do not use Caloree to diagnose or treat any condition, and do not ignore or delay professional advice because of something you read in the app. Talk to a healthcare professional before making significant changes to your diet, in particular if you are pregnant or nursing, are under 18, are taking medication, have diabetes, kidney, liver or heart disease, a metabolic or eating disorder, or any other condition that affects what you may eat.
If you believe you have a medical emergency, contact your local emergency services.
Estimates, not measurements
The nutritional values Caloree produces are estimates generated by automated analysis. They depend on the quality of your photo or description, on how much of the food is actually visible, and on reference data for comparable foods. They will sometimes be wrong, occasionally substantially.
The same applies to the Metabalance assessment, which is a model of how meals tend to affect metabolism, not a measurement of your body, and to the AI coach, which can state things that are inaccurate.
Please treat the figures as a guide, check and correct them where they look wrong, and use your own judgement. You remain responsible for what you eat and for decisions about your health.
How you may not use Caloree
You agree not to:
- use Caloree unlawfully, or in a way that infringes anyone else's rights;
- upload content that is unlawful, infringing, hateful, obscene or depicts another person without their agreement;
- attempt to get the AI coach to produce unlawful content, or use it to obtain medical, legal or financial advice to act on;
- copy, scrape, resell or redistribute the app, our content or our output, or make it available to others as a service;
- reverse engineer, decompile or try to extract our source code, prompts or models, except as the law expressly allows;
- circumvent usage limits, paywalls, rate limits or authentication, or use automated means to create accounts or send requests;
- interfere with the security, integrity or availability of the app, or probe it without our written permission;
- share your account with others or resell access to it.
We may suspend or terminate access that breaches this section. Where the breach is minor and curable, we will normally ask you to stop first.
Your content
What you put into Caloree — your meal photos, descriptions, weight entries and coach messages — remains yours. We do not claim ownership of it.
To run the service we need permission to use it: you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and process your content, and to transmit it to the service providers named in our Privacy Policy, for the purpose of providing Caloree to you. This licence lasts as long as you keep the content in your account and ends when you delete it, subject to backups being overwritten in the ordinary course.
We do not use your content to train AI models, and we do not publish or sell it.
You confirm that you are allowed to upload what you upload, in particular that photographs do not show other people who have not agreed to it.
Our intellectual property
Caloree, its software, design, text, the Caloree name and logo, and the methodology behind the Metabalance assessment belong to us or our licensors and are protected by intellectual property law.
We grant you a limited, personal, revocable, non-transferable and non-exclusive right to use Caloree for your own purposes while this agreement is in force. Nothing else is transferred to you.
Availability and changes
We work to keep Caloree available, but we do not promise it will be uninterrupted or error-free. Maintenance, updates, failures at our providers and events outside our control can make it temporarily unavailable.
We develop the app continuously, and features can change, be added or be removed. If we materially reduce what a paid membership includes, or raise the price, we will tell you at least 30 days in advance by email or in the app, and you may cancel with effect from the date the change takes effect. Continuing to use Premium after that date counts as accepting the change.
We may stop offering Caloree altogether. If we do, we will give you reasonable notice, let you export or retrieve your data, and refund the unused part of any period you have paid for.
Ending this agreement
You may stop using Caloree at any time, cancel a membership under section 7 and delete your account in the app's settings.
We may suspend or terminate your account if you materially breach these terms, if we are required to by law, or if your use creates a security, legal or financial risk for us or other users. Unless the breach makes it unreasonable, we will warn you first and give you a chance to put it right. If we terminate without you being at fault, we refund the unused part of any period you have paid for.
When your account is deleted, your profile, meals, photos, weight entries and coach conversations are deleted. Some records — payment records and usage statistics — are kept in a form that is no longer linked to you, as described in our Privacy Policy.
Our liability
We are liable without limit for damage caused intentionally or by gross negligence, for death or personal injury caused by our negligence, and in any other case where the law does not permit liability to be limited.
For slight negligence we are liable only for breach of an obligation that is essential to this agreement, and then only for foreseeable damage typical of this kind of contract. In that case our total liability is limited to the amount you paid us in the 12 months before the event.
We are not liable for health outcomes, dietary decisions or other consequences of relying on Caloree's estimates, assessments or coach answers, nor for loss caused by information you entered being inaccurate. Sections 9 and 10 explain why these figures must not be treated as medical advice or measurement.
We are not liable for content or services of third parties that we link to, or for the unavailability of the service caused by events outside our reasonable control.
Nothing in these terms limits your statutory rights as a consumer.
Changes to these terms
We may change these terms where there is a valid reason — a change in the law, in the service, or in how it is paid for. We will publish the new version here and, where the change is material and you have an account, tell you by email or in the app at least 30 days before it takes effect.
If you do not accept a material change, you may cancel your membership and stop using Caloree before the change takes effect. Continuing to use the app after that date counts as acceptance. The version in force is always the one published on this page.
Governing law and disputes
This agreement is governed by the laws of Malta, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection of the mandatory consumer law of your country of residence.
The courts of Malta have jurisdiction. If you are a consumer, you may also bring proceedings in the courts of your country of residence, and we will bring any claim against you there.
We are not currently committed to any alternative dispute resolution scheme. The European Commission's consumer information portal can point you to the options available where you live.
Complaints and contact
If something is wrong, please tell us first — most things are quicker to fix directly. Write to support@caloreeapp.com and describe the problem, and we will respond without undue delay, normally within a few working days.
Postal address: Vitahealth Ltd, SG24 Soho Savoy Gardens, Triq D' Argens, GZR1362 Gzira, Malta.
Other terms
If any provision of these terms is or becomes invalid, the rest remains in force.
We may transfer our rights and obligations under this agreement to another company, for example as part of a reorganisation or sale of the business, provided your rights are not reduced. You may not transfer yours without our agreement.
Not enforcing a right immediately does not mean we give it up.
These terms and the Privacy Policy are the entire agreement between us about Caloree.