Email support
Write to support@caloreeapp.com and describe what happened. Telling us which page you were on, and what you expected instead, usually saves a round trip. We answer in English and German.
Write to supportHelp & contact
Something not working, or a question the FAQ does not answer? Here is how to reach us and the fastest fixes for the things that come up most.
Ask inside the app
If you are on Premium, the AI coach answers questions about nutrition, your plan and your logged days instantly — faster than waiting for us.
Open the appCommon questions
The scan got my meal wrong
Tap the line that is off and correct it — the portion and the totals recalculate. Caloree reads what it can see, so a photo taken from further back, with the whole plate in frame and anything hidden uncovered, gets much closer. Deep bowls and stacked food are the hard cases.
If a scan is consistently wrong for a dish you eat often, correct it once and save it as a favourite so you can re-log it directly.
I've hit my daily scan limit
The free tier allows 2 analyses a day. The counter resets at midnight in your own time zone. Premium removes the limit and costs €15.99 per month; you can subscribe directly in the app.
How do I cancel my membership?
Open the app, go to Subscription and cancel there. You keep Premium until the end of the period you have paid for, then return to the free tier; your logged data stays. If the button does not work for you, email support@caloreeapp.com and we will do it.
I can't sign in
Sign-in is passwordless: enter your email address and we send a six-digit code. If it does not arrive, check your spam folder and that the address is spelled correctly, then request a new code — older codes stop working. If you first signed up with Google or Apple, use that button rather than the email form, since the code goes to whichever address that account uses.
Still stuck? Email support@caloreeapp.com from the address you signed up with.
How do I get my data, or delete everything?
You can delete your account yourself in the app's settings. That deletes your profile, meals, photos, weight entries and coach conversations; payment records are kept for bookkeeping but detached from you. For a copy of your data, email support@caloreeapp.com and we will send it within a month.
Can I use Caloree on my phone without installing an app?
Yes. Open web.caloreeapp.com in your browser and add it to your home screen — it then opens full-screen like an installed app and the camera works for scanning.
Caloree is not a medical service
Our support team can help with the app, your account and your membership. We cannot give medical or dietary advice, and the figures in the app are estimates rather than measurements. If you have a health condition or take medication, please talk to a doctor or dietitian before changing how you eat.